Return & Refund Policy

Return and Refund Policy

At Rational Designs Co., we want you to be happy with your purchase. Please review the following policy before requesting a cancellation, return, exchange, or refund.

Order Cancellations

Orders may be canceled before they enter processing or shipping. Please contact us as soon as possible with your order number if you need to request a cancellation.

Once an order has been processed or shipped, it cannot be canceled. After delivery, eligible merchandise may be returned according to the requirements outlined below.

Return Eligibility

Unopened and unused merchandise may be returned within 30 days of delivery unless the item is identified as final sale or non-returnable on the product page.

To qualify for a return:

  • The item must remain unopened and unused.

  • All original packaging, seals, tags, accessories, and included materials must be intact.

  • The item and its packaging must be in the same condition in which they were received.

  • The return request must be submitted within 30 days of delivery.

  • Proof of purchase is required.

  • The return must be authorized before it is shipped.

Items that do not meet these requirements may be refused or subject to a reduced refund.

Opened Items

Opened merchandise is not eligible for return or exchange. This includes:

  • Items removed from their original packaging

  • Items with broken, removed, or altered seals

  • Opened blind boxes, mystery items, collectibles, or factory-sealed cases

  • Items showing evidence that the packaging has been opened

  • Items that have been used, displayed, assembled, altered, or damaged after delivery

Opening a blind-box or mystery item to identify the enclosed character or product makes the item ineligible for return.

Final-Sale and Non-Returnable Items

The following items are final sale and cannot be returned unless an incorrect item was shipped or the item arrived with qualifying damage:

  • Opened collectibles

  • Blind boxes and mystery items

  • Trading cards

  • Clearance and liquidation merchandise

  • Personalized or custom-made products

  • Earrings, body jewelry, socks, and other personal-use items

  • Food, candy, and other edible products

  • Gift cards

  • Items identified as final sale or non-returnable on the product page

Sale merchandise is only considered final sale when it is specifically identified as final sale.

Collectible and Product Packaging

Many of our products are collectibles; however, standard purchases are not guaranteed to have mint-condition or collector-grade packaging unless this is specifically stated on the product page.

Minor packaging imperfections—including small scratches, scuffs, dents, bends, creases, crushed corners, shelf wear, sticker residue, or other cosmetic flaws—do not qualify an item as defective.

Product packaging is primarily intended to protect the item during storage and shipping. If packaging condition is especially important to you, please contact us before placing your order.

Manufacturer Variations and Defects

Minor manufacturer variations do not qualify an item as defective. These may include:

  • Minor paint imperfections

  • Slight color variations

  • Small differences in placement or alignment

  • Minor molding imperfections

  • Packaging variations

  • Minor cosmetic flaws that do not affect the item’s use or overall function

Manufacturer defects that materially affect the product will be reviewed individually.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Your request should include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the product packaging

  • Photographs of the shipping box or mailer

  • A photograph of the shipping label

Please keep the product, packaging, and all shipping materials until your request has been reviewed. Discarding the item or packaging before the review is complete may prevent us from verifying the claim.

Depending on the situation and product availability, we may offer:

  • A replacement item

  • A replacement part

  • An exchange

  • Store credit

  • A partial refund

  • A full refund

If an identical replacement is unavailable, we may offer store credit, a comparable replacement, or a refund.

Items damaged after delivery, minor cosmetic packaging imperfections, and normal manufacturer variations are not considered qualifying defects.

Starting a Return

All returns require authorization before they are shipped.

To request a return, contact us through our store’s contact form and provide:

  • Your name

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photographs, when applicable

If the return is approved, we will provide return instructions.

Items sent back without prior authorization may be refused, returned to the sender, or experience processing delays.

Return Shipping

If we shipped an incorrect item or approve a return because of qualifying transit damage or a confirmed defect, we will provide return instructions and, when appropriate, a prepaid return label.

For all other approved returns:

  • The customer is responsible for return shipping costs.

  • Original shipping charges are non-refundable.

  • Return shipping costs will not be reimbursed.

  • A trackable shipping method is strongly recommended.

We are not responsible for returns that are lost, misdirected, or damaged when customers arrange their own return shipping.

Preparing Your Return

Returned merchandise must be packed securely inside an appropriately sized shipping box or mailer with enough protective material to prevent damage.

Do not place shipping labels, tape, writing, or markings directly on the product or its retail packaging.

If an item or its retail packaging is damaged during return shipping because it was improperly packed, the return may be refused or the refund may be reduced.

Exchanges

Eligible unopened merchandise may be exchanged within 30 days of delivery, subject to product availability.

Customers are responsible for return shipping and any additional shipping charges associated with voluntary exchanges. If the requested replacement is unavailable, a refund or store credit may be issued.

Damaged, defective, or incorrect items will be handled according to the applicable section of this policy.

Refunds

Approved refunds are issued after the returned item has been received, inspected, and processed.

Refunds will generally be issued to the original payment method. If a refund to the original payment method is not possible, store credit may be provided.

Original shipping charges are non-refundable unless the return resulted from our error or a qualifying damaged or defective item.

After a refund is issued, your bank, credit-card provider, or payment service may require additional processing time before the funds appear in your account.

Partial Refunds and Restocking Fees

A partial refund or restocking fee may apply when:

  • An item is returned opened, used, incomplete, or damaged

  • Original packaging, tags, accessories, parts, or included materials are missing

  • The return is received after the approved return period

  • The product or retail packaging is damaged because it was improperly packed

  • A shipping label, tape, writing, or other markings were placed directly on the retail packaging

  • The returned merchandise is not in its original condition

Any applicable deduction will be communicated before the refund is finalized.

Refused and Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related delivery issue will be treated as returns.

Return shipping charges, carrier fees, and other related expenses may be deducted from the refund.

If reshipment is requested, the customer must pay all applicable return and reshipping costs before the order is sent again.

Original shipping charges are non-refundable for refused or undeliverable packages unless the delivery problem resulted from our error.

Missing or Stolen Packages

Rational Designs Co. is not responsible for packages marked as delivered by the shipping carrier but reported as missing or stolen.

Customers should verify the shipping address, check around the delivery location, contact household members or neighbors, and contact the shipping carrier for assistance.

We will provide reasonable assistance with available tracking information or carrier documentation, but replacement or reimbursement is not guaranteed for packages confirmed as delivered.

Contact Us

If you have questions about a cancellation, return, exchange, or refund, please contact us through our store’s contact form. Include your order number so we can assist you as quickly as possible.